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Cyber Fraud Awareness
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Fraud Awareness Questionnaire
If someone calls claiming to be from your bank and asks for your OTP,
what should you do?
Ask the caller to call back
later
Share the OTP only for a
small transaction
Do not share the OTP and end
the call
Share the OTP if the caller
knows your name
✅ Correct! Never share your OTP — end the call immediately.
❌ Wrong Answer.
Correct Answer: C – Do not share the OTP and end the call.
Correct Answer: C – Do not share the OTP and end the call.
You receive an attractive festival offer through an unknown link. What
should you do before making a payment?
Enter card details to check
if the offer is genuine
Click immediately before the
offer expires
Verify the offer and website
before proceeding
Forward the link to friends
for their opinion
✅ Correct! Always verify the offer and website before proceeding.
❌ Wrong Answer.
Correct Answer: C – Verify the offer and website before proceeding.
Correct Answer: C – Verify the offer and website before proceeding.
What should you do if someone asks you to scan a QR code to receive
money?
Scan it only if the amount is
small
Scan it immediately to
receive the payment
Share the QR code with
someone else to scan
Verify the request before
scanning any QR code
✅ Correct! Scanning a QR code is for making payments, not receiving
them — always verify first.
❌ Wrong Answer.
Correct Answer: D – Verify the request before scanning any QR code.
Correct Answer: D – Verify the request before scanning any QR code.
Which of the following should you never share with anyone?
The name of your bank
OTP, PIN and banking password
Your bank branch name
The date on which you opened
your account
✅ Correct! Never share your OTP, PIN, or banking password with anyone.
❌ Wrong Answer.
Correct Answer: B – OTP, PIN and banking password.
Correct Answer: B – OTP, PIN and banking password.
If you realise that you may have been cheated in a cyber fraud, what
should you do?
Immediately report the
incident through the appropriate bank and cybercrime reporting channels
Continue communicating with
the suspected fraudster
Delete all messages related
to the incident
Wait for a few days to see if
the money is returned
✅ Correct! Report it immediately through your bank and official
cybercrime channels.
❌ Wrong Answer.
Correct Answer: A – Immediately report the incident through the appropriate bank and cybercrime reporting channels.
Correct Answer: A – Immediately report the incident through the appropriate bank and cybercrime reporting channels.
You find a bank customer-care number through an online advertisement.
What should you do before calling it?
Call immediately because it
appears at the top of the search results
Ask the caller to send a
message with the bank's logo
Call and share your account
details to confirm the number
Verify the number from the
bank's official website or other official communication
✅ Correct! Always verify the number via the bank's official website
first.
❌ Wrong Answer.
Correct Answer: D – Verify the number from the bank's official website or other official communication.
Correct Answer: D – Verify the number from the bank's official website or other official communication.
A caller says they will help you solve a banking problem if you install
a screen-sharing app. What should you do?
Install the app but keep your
banking app open
Install the app and share
your screen immediately
Do not install the app for an
unsolicited caller claiming to provide banking help
Install it only after the
caller promises not to access your account
✅ Correct! Never install screen-sharing apps for unsolicited callers.
❌ Wrong Answer.
Correct Answer: C – Do not install the app for an unsolicited caller claiming to provide banking help.
Correct Answer: C – Do not install the app for an unsolicited caller claiming to provide banking help.
You receive a message saying your bank account will be blocked today
unless you update your KYC through a link. What should you do?
Verify the request through
the bank's official channels before taking any action
Reply with your account
number and card details
Click the link immediately to
avoid account blockage
Forward the link to others to
check whether it works
✅ Correct! Verify KYC requests through official bank channels before
acting.
❌ Wrong Answer.
Correct Answer: A – Verify the request through the bank's official channels before taking any action.
Correct Answer: A – Verify the request through the bank's official channels before taking any action.
Which is the safest way to access your bank's internet banking website?
Use a link forwarded by a
friend without checking it
Use any link received in a
message from an unknown sender
Use the bank's official
website or official mobile application
Use the first website that
appears in any advertisement
✅ Correct! Always use the bank's official website or app.
❌ Wrong Answer.
Correct Answer: C – Use the bank's official website or official mobile application.
Correct Answer: C – Use the bank's official website or official mobile application.
A social media account using your friend's name urgently asks you to
send money. What should you do first?
Send a small amount first to
test the request
Verify the request with your
friend through a separate trusted method
Share your bank details and
ask the account holder to call you
Send the money because you
recognise the name
✅ Correct! Always verify through a separate, trusted method first.
❌ Wrong Answer.
Correct Answer: B – Verify the request with your friend through a separate trusted method.
Correct Answer: B – Verify the request with your friend through a separate trusted method.
Which type of password is generally safer for your online accounts?
The same easy password for
all accounts
Your mobile number as the
password
Your name followed by your
year of birth
A long, unique password that
is not reused across important accounts
✅ Correct! Use a long, unique password for each important account.
❌ Wrong Answer.
Correct Answer: D – A long, unique password that is not reused across important accounts.
Correct Answer: D – A long, unique password that is not reused across important accounts.
You receive an investment offer promising very high returns with no
risk. What should you do?
Invest immediately before
the offer closes
Verify the investment and
the entity through reliable official sources before investing
Borrow money to take
advantage of the guaranteed returns
Invest a small amount first
because there is no risk
✅ Correct! Always verify the investment and entity through official
sources first.
❌ Wrong Answer.
Correct Answer: B – Verify the investment and the entity through reliable official sources before investing.
Correct Answer: B – Verify the investment and the entity through reliable official sources before investing.
You are using public Wi-Fi. Which activity requires extra caution?
Checking the date and time
Reading general news on a
trusted website
Reading a publicly available
article
Accessing sensitive banking
information or carrying out financial transactions
✅ Correct! Avoid banking or financial transactions on public Wi-Fi.
❌ Wrong Answer.
Correct Answer: D – Accessing sensitive banking information or carrying out financial transactions.
Correct Answer: D – Accessing sensitive banking information or carrying out financial transactions.
You receive a message asking you to pay a small processing fee to claim
a large prize. What is the safest response?
Pay the fee because the
prize amount is much higher
Pay the fee in instalments
to reduce the risk
Verify the prize claim
independently before making any payment
Share your card details so
the prize can be credited
✅ Correct! Always verify prize claims independently before paying
anything.
❌ Wrong Answer.
Correct Answer: C – Verify the prize claim independently before making any payment.
Correct Answer: C – Verify the prize claim independently before making any payment.
Why should you regularly check your bank account transactions?
To avoid receiving bank
alerts
To identify any unfamiliar
or suspicious transactions promptly
To prevent your debit card
from expiring
To increase the balance in
your account
✅ Correct! Regular checks help you spot suspicious transactions
promptly.
❌ Wrong Answer.
Correct Answer: B – To identify any unfamiliar or suspicious transactions promptly.
Correct Answer: B – To identify any unfamiliar or suspicious transactions promptly.
Before downloading a banking app, what is the safest thing to do?
Download it only from the
official app store and verify the publisher
Download the first app with
a similar bank logo
Download it from any link
received on social media
Ask an unknown caller to
send the app link
✅ Correct! Only download from the official app store and verify the
publisher.
❌ Wrong Answer.
Correct Answer: A – Download it only from the official app store and verify the publisher.
Correct Answer: A – Download it only from the official app store and verify the publisher.
What should you do if you receive an unexpected UPI collect request?
Approve all requests
received from familiar-looking names
Approve it to check who sent
it
Enter your UPI PIN to cancel
every request
Verify the request and
approve it only if you recognise and intend to make the payment
✅ Correct! Only approve UPI requests you recognise and intend to pay.
❌ Wrong Answer.
Correct Answer: D – Verify the request and approve it only if you recognise and intend to make the payment.
Correct Answer: D – Verify the request and approve it only if you recognise and intend to make the payment.
You receive an unexpected email attachment claiming to contain an
important bank document. What should you do?
Reply with your account
details before opening it
Verify the sender and
authenticity before opening the attachment
Open the attachment
immediately
Forward it to several people
to see if they can open it
✅ Correct! Always verify the sender and authenticity before opening
attachments.
❌ Wrong Answer.
Correct Answer: B – Verify the sender and authenticity before opening the attachment.
Correct Answer: B – Verify the sender and authenticity before opening the attachment.
Someone calls and says you are under investigation and must transfer
money immediately to a 'safe account'. What should you do?
Independently verify the
claim through official channels and do not transfer money merely on the
caller's instructions
Transfer the money
immediately to avoid legal action
Keep the call secret and
follow every instruction
Share your banking
credentials so the caller can secure your money
✅ Correct! There's no such thing as a "safe account" — always verify
independently first.
❌ Wrong Answer.
Correct Answer: A – Independently verify the claim through official channels and do not transfer money merely on the caller's instructions.
Correct Answer: A – Independently verify the claim through official channels and do not transfer money merely on the caller's instructions.
You receive a job offer asking you to pay a registration fee before you
can start work. What should you do?
Pay half the amount first to
reduce the risk
Pay immediately because you
have received an offer letter
Share your banking password
to speed up the process
Verify the employer and job
offer independently before making any payment
✅ Correct! Verify the employer and offer independently before paying
anything.
❌ Wrong Answer.
Correct Answer: D – Verify the employer and job offer independently before making any payment.
Correct Answer: D – Verify the employer and job offer independently before making any payment.
You receive a message saying a courier cannot be delivered unless you
pay a small additional charge through a link. What should you do?
Click the link and pay
immediately
Enter your card details but
do not complete the payment
Verify the delivery status
through the courier company's official channels
Forward the message to
friends before paying
✅ Correct! Verify delivery status through the courier's official
channels.
❌ Wrong Answer.
Correct Answer: C – Verify the delivery status through the courier company's official channels.
Correct Answer: C – Verify the delivery status through the courier company's official channels.
What is a warning sign of a possible fraud message?
It creates urgency and
pressures you to act immediately
It asks you to independently
verify the request
It gives you time to
consider your decision
It directs you to use an
official channel you already know
✅ Correct! Urgency and pressure are classic fraud red flags.
❌ Wrong Answer.
Correct Answer: A – It creates urgency and pressures you to act immediately.
Correct Answer: A – It creates urgency and pressures you to act immediately.
What should you do if you suspect that an unknown app on your phone may
be accessing sensitive information?
Share the app with others to
test it
Review the app, its
permissions and source, and take appropriate action if it is untrusted
Ignore it if the app has an
attractive logo
Continue using it until
money is lost
✅ Correct! Review the app's permissions and source, and remove it if
untrusted.
❌ Wrong Answer.
Correct Answer: B – Review the app, its permissions and source, and take appropriate action if it is untrusted.
Correct Answer: B – Review the app, its permissions and source, and take appropriate action if it is untrusted.
If your mobile number suddenly stops working without explanation, what
should you do?
Post your banking details
online and ask for help
Promptly contact your mobile
service provider through an official channel
Share your OTP with anyone
offering to restore the service
Ignore the problem and wait
several days
✅ Correct! This could be a SIM-swap fraud — contact your provider right
away.
❌ Wrong Answer.
Correct Answer: B – Promptly contact your mobile service provider through an official channel.
Correct Answer: B – Promptly contact your mobile service provider through an official channel.
If you receive an alert for a transaction you did not make, what should
you do first?
Contact your bank
immediately through an official channel and report the unauthorised
transaction
Wait until the end of the
month before checking your account
Ignore the alert because it
may disappear later
Reply to the alert with your
PIN and password
✅ Correct! Report unauthorised transactions to your bank immediately.
❌ Wrong Answer.
Correct Answer: A – Contact your bank immediately through an official channel and report the unauthorised transaction.
Correct Answer: A – Contact your bank immediately through an official channel and report the unauthorised transaction.
1930 Cyber Fraud Portal
Cybercrime is a fast-growing threat that targets individuals and organizations through digital means. Fraudsters use sophisticated tricks such as phishing, digital arrest, investment frauds, and other malicious methods to steal personal and financial information. Reporting every fraudulant transaction or attempted fraud helps authorities prevent future crimes and keeps everyone safer.
The Indian Cyber Crime Coordination Centre (I4C) portal enables you to report incidents easily, no matter how minor they seem. You help protect yourself and others by acting swiftly!
Trending Cyber Fraud
Learn how cybercriminals operate and stay a step ahead.
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Digital Arrest Scam Fraudsters impersonate officials, contacting victims through calls or WhatsApp messages and accusing them of involvement in illegal activities. They demand immediate action, such as making payments or sharing sensitive information, threatening arrest or legal trouble if ignored.
- How they approach: Sudden calls/messages claiming to be from police or government.
- Modus Operandi: Create urgency with threats, demand payments or details.
- Targets: Individuals with online banking, social media presence, or past financial transactions.
- Prevention: Never share personal details, ignore such requests, contact your bank or authorities directly.
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Investment Fraud Criminals lure you with offers of high returns through unsolicited messages on WhatsApp, Telegram, or fake websites.
- How they approach: Attractive investment schemes, pushy representatives.
- Modus Operandi: Ask for deposits or credentials to “double your money.”
- Targets: Investors, those seeking financial advice.
- Prevention: Verify authenticity, avoid unknown contacts, be skeptical of unrealistic returns.
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PehchaanCon! Campaign
The PehchaanCon! campaign is a Bank of Baroda initiative aimed at raising awareness about cyber fraud and promoting safe digital practices. Through engaging videos, real-life case studies, and expert tips, PehchaanCon! empowers customers to identify, avoid, and report online scams with confidence. Join the campaign to stay informed, protect yourself, and help build a safer digital community.
The Way Forward
Pehchaan Con germinated as a campaign idea but has snowballed into an initiative, which Bank of Baroda is more than happy to start and be a part of along the journey. In the near future, plans to amplify the reach through influencer level activity on Social media and PR initiatives are also on the cards. More so, a full-fledged TVC campaign is also envisaged. With this, the Bank aims and wishes that every viewer is educated, empowered and equipped to fight such scams everyday.
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#PehchaanCon, Fraud Awareness, Customer Care Number Related Frauds
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#PehchaanCon | Fraud Awareness | Code Related Frauds
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