फास्टैग

Electronic Toll Collection is a solution for digital payment of toll charges using FASTag. Baroda FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. Baroda FASTag has a validity of 5 years and after purchasing it, you only need to recharge/top-up the FASTag as per your requirement.

No, currently, FASTag is not issued for two-wheelers.

In case you are selling your car, please remove and destroy the FASTag issued to it and close the linked wallet account.
Even if you are buying a used car with FASTag, you need to take-off its existing tag and request for a brand new FASTag in your name for the same vehicle.

You need to submit the following documents:

• Registration Certificate (RC) of the vehicle
• FASTag Application form
• Aadhaar Card/Driving License/PAN Card/Voter ID Card/Passport

No. You will need to take two individual FASTags, one for each of the two vehicles.

You will receive an SMS with detailed toll charges on your registered mobile number or e-mail as soon as you cross the toll booth. You can also log in and access your Baroda FASTag historical statements through the portal.

Yes, you must use the dedicated FASTag lanes to travel without stopping at the toll plazas. In case you are okay paying cash, you can commute through any of the lanes without any penalty. On the contrary, if you enter the FASTag lane without an active FASTag, you will be charged twice the toll amount in cash.

To complete your FASTag registration:

• Login to the FASTag portal link
• Click on “First Time User” or “Register New User.”
• Enter basic details such as mobile number, vehicle type, registration number.
• An OTP (One Time Password) will be generated to your mobile number to authenticate your identity.
• On verification, you will be prompted to generate your password.

The tag has a validity of 5 years.

You need not worry. In case you find an inappropriate debit to your account, report it on complaints sanction of portal immediately. Please ensure that your RC copy of vehicle is uploaded in portal. On receipt the complaint we will take up the matter with issuer bank and try to get it resolved in 15 days maximum. Log in to portal for logging the complaint here.

You can raise a request regarding the same by calling the customer care at 1800-103-4568 or email on barodafastag@tollplus.com. We will look into the matter and resolve it as soon as possible.

Yes, you can avail the monthly pass from the NHAI website, and the facility is specific to each toll plaza.

Call our customer care number at 1800-103-4568 immediately to block your FASTag. You can visit any of Bank of Baroda branch and request re-issue of the tag. The bank will transfer any balance linked to the old account to your current account.

Yes, the minimum recharge amount is Rs. 100.

Toll rates are categorized basis the vehicle size and load. Depending on these two factors, the damage done to the road and type of use (commercial/personal) of a vehicle, the toll rates are determined. The same toll rates will be deducted using FASTag too.

As per the Govt. of India mandate, all the toll plazas must have the acquiring system to read the FASTag technology, and if it is not available at toll plazas vehicles affixed with FASTag can move without paying the toll charges.

Baroda FASTag can be used on all toll plazas on National Highways where it has been integrated. To find out list of toll plazas currently integrated with FASTag, kindly visit NHAI site at http://www.nhai.org

You may recharge your account by cash, at the Point of Sale (POS) locations or you may also recharge online through debit/credit card or through net banking.

Please log in to the customer portal and register yourself to generate your User ID and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care number: 18001034560 for assistance.

No, Baroda FASTag is issued to each vehicle based on KYC (Know Your Customer) documents submitted. If a Baroda FASTag, for instance, bought for one car is used for a truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on toll plazas. Baroda FASTag users are advised to desist from such practice.

a. Login in to FASTag Portal with User ID/Wallet ID and Password.
b. Select the option of Service Request -> Generate Service Request.
c. Select Request Type as Transaction Dispute to lodge a complaint/dispute with respect to a particular debit on your FASTag wallet.
d. Also, one can raise a dispute by calling 24x7 customer care on 18001034568.

a. Login in to FASTag portal with User ID/Wallet ID and Password.
b. Select the option of Service Request -> Generate Service Request.
c. Select Request Type as Closure Request to close the RIFD Tag or Wallet.
d. Also one can block FASTag account by calling 24x7 customer care on 18001034568.