Baroda Gift Card Terms and Conditions

Baroda Gift Card Terms and Conditions

This document lays out the Terms and Conditions applicable to Baroda Gift Card. The word 'purchaser', 'I', 'me' and 'my' refers to the purchaser of the Baroda Gift Card and the word 'Cardholder' means the person to whom the Baroda Gift Card has been delivered by the purchaser as a gift/for use. The terms 'we', 'us' and 'our' shall include both; the purchaser and the cardholder. The purchaser shall be responsible for notifying the Terms and Conditions herein to the card holder and ensure that the card holder has read and understood the same, thoroughly. Use of the card will deem that the purchaser and the cardholder have unconditionally agreed to the Terms and Conditions herein governing the use of Baroda Gift card.

1. Definitions:

Prepaid Instrument (PPls): PPls (card/wallet) are payment instruments that facilitate purchase of goods and services, including financial services, remittance facilities etc. against the value stored on such instruments. Know your Customer (KYC): The guidelines adopted by the Bank to identify the customer and verify the identity of the customer. Personal Identification Number (PIN): PIN is a numeric password which is a part of the welcome kit handed over to the customer by the bank while issuing PPI.

2. Obligation of the Prepaid Customer who purchases Prepaid Instrument from the Bank:

• Prepaid Instrument (PPI) shall be issued to a Customer at the sole discretion of the Bank post complying with "Know Your Customer" guidelines.
• The Bank shall levy fees for issuance/usage of the Prepaid Instrument as per Schedule of Charges displayed on Bank website under "Terms and Conditions".
• The Bank shall issue a PIN to Customer for operating the PPI. The Customer should take reasonable precaution to prevent misuse of the PIN. The Customer shall be solely responsible for any consequences arising directly or indirectly out of the disclosure of the PIN and/or unauthorized use of PPI as a result of any misuse for want of reasonable care and precaution. The Customer disclaims liability of the Bank for any unauthorized use of Prepaid Instrument and for any loss or damage incurred directly or indirectly as a result of such misuse.
• The Customer shall be responsible for safe custody of the Prepaid Instrument. In case of loss or theft of the Prepaid Instrument or misuse of the Instrument, the customer shall immediately inform any of the branches/contact centre of Bank. Customer shall be liable and responsible for all unauthorized transactions till the customer reports the unauthorised transaction to the Bank and Bank receives the same. A new instrument shall be issued to the customer, in lieu of lost/stolen PPI upon request in writing along with necessary documents and payment of applicable fees as per the Schedule of Charges.
• The Bank shall not pay any interest on the balance outstanding in the Prepaid Instrument at any point in time.
• The Bank will intimate the customer through a SMS on the registered Mobile number, 45 days prior to expiry of validity period of the PPI. Customer needs to utilize the balance amount prior to expiry of the Instrument. In case customer does not utilize the balance amount within the validity period, the customer can approach the bank for transfer of outstanding balance in the new PPI in writing and payment of applicable fees as per the Schedule of Charges.
• In case the customer does not approach the bank within a specified period as prescribed by regulator, the outstanding amount will be transferred to a fund in compliance with the regulatory guidelines.
• Any claim for compensation made by customer shall be settled purely as per the provisions of the Compensation Policy of the Bank.

3. Change in information:

The Customer shall inform the Bank about any change in the details such as mailing address, name, telephone number, mobile number or e-mail address. Bank is not responsible for any loss to card holder because of incorrect/old contact details.

4. Suspension or Termination or Cancellation or Discontinuance of the PPI:

Bank of Baroda may, if it is satisfied that it is necessary so to do, at any time and on such conditions as it thinks fit, suspend or deny or terminate the PPI under the following circumstances:

• In the event of the customer being declared insolvent or in the event Bank of Baroda receives any notice/intimation about the death of the customer.
• In the event of the customer committing breach of any of the terms, conditions, stipulations or its obligations under these "Terms and Conditions".
• In the event of any restriction imposed on the customer by an order issued by any regulatory authority or a Court in India or any investigation agency.

5. Force Majeure:

Notwithstanding anything contained herein, Bank of Baroda shall not be liable to the Customer for any harm, loss, damage or injury caused due to causes beyond its control such as tide, storm cyclone, flood, lightning, earthquake, fire, blast, explosion or any other act of God, war, rebellion, revolution, insurrection, embargo or sanction, blockade, riot, civil commotion, labour action or unrest including strike, lock-out or boycott, interruption or failure of any utility service, enemy action, criminal conspiracy, act of terrorism or vandalism, sabotage, hacking, unanticipated technological or natural interference or intrusion, loss or damage to satellites, loss of satellite linkage or any other data communication linkage, loss of connectivity or any other irresistible force or compulsion.

6. Service of Notice:

Any notice or communication required to be given under this "Terms and Conditions" shall not be binding unless the same in writing and shall have been served by hand delivery against acknowledgment or by registered post at the Registered Office Address of Bank of Baroda.

7. Grievance Redressal:

Any complaint, dispute, grievance would be addressed to Bank of Baroda in accordance with the Banks Grievance Redressal policy. The Customer may approach Banking Ombudsman in case they are not satisfied with the resolution provided by the Bank.

8. Governing language:

All deeds, documents and writings that may be executed and all correspondence that may be exchanged between the Customer and Bank of Baroda hereto in relation to the subject matter of this "Terms and Conditions" shall be in English/Hindi language, which shall be the governing languages between the Customer and Bank of Baroda hereto.

9. Governing law and Jurisdiction:

The use of PPI by the Customer shall be governed in all respects by the laws in force in India. The Customer agrees to submit to the exclusive jurisdiction of the courts in Vadodara. These "Terms and Conditions" shall be subject to Government notifications, any rules, regulation, guidelines and circulars/notices issued by Bank of Baroda and rules, regulations, by-laws, Operation Instructions and circulars/ communiques/notices issued by the regulator.

10. Change of "Terms and Conditions":

Bank of Baroda reserves the right, in its sole and absolute discretion to amend, delete, modify, vary, or supplement any of the "Terms and Conditions" at any time and will endeavour to give prior notice of 30 days for such changes.

11. Limitation Of Liability:

Subject to any law to the contrary, and to the maximum extent permitted by law bank's liability under this agreement shall not exceed to the amount of dispute or transaction value or total amount of consideration, whichever is lower.

12. Schedule of Charges:**