Business Continuity Plan (BCP)

Bank of Baroda is one of India’s largest banks with a strong domestic presence and has a significant international presence serving millions of customers. The Bank has state-of-the-art technology and offers a wide range of alternative delivery channels such as net banking, mobile banking, e-lobbies, etc., to ensure superior customer convenience.

The Bank has implemented a robust and well-defined Business Continuity Management Framework in line with global best practices, which comprises policies and procedures with clearly defined roles, responsibilities, and ownership for crisis management, emergency response, business recovery, and IT disaster recovery planning.

Business Units perform Business Impact Analysis (BIA) considering the impact on the bank’s customers, regulator, operations, financials, and reputation to identify critical processes/activities. Post BIA, Business Units and Branches formulate a Business Continuity Plan (BCP) to ensure uninterrupted operations during any incident.

Alternative Delivery Channels for providing important business services during calamity/strike/disruptions

The Bank has a robust technology infrastructure that includes internet banking, mobile banking, ATMs, Cash Recyclers, etc., which provides a broader range of options through which customers can access uninterrupted financial services without visiting a branch.

Customer Communications

The Bank is committed to maintaining effective communication with its customers during any disruption. Should you require any help during a significant crisis or contingency, you can reach us by visiting www.bankofbaroda.in/contact-us or connect with us 24X7 through the following numbers:

• Domestic Customers: 1800 5700 / 1800 5000
• NRI Customers: +91 79-66296629
• For Domestic Customers Calling from Abroad (24X7): +91 79-66296009

Disclaimer: Bank’s business continuity plan outlines recovery strategies to address disruptions and resume operations as agreed. While we strive to meet established timelines, external circumstances may impact the actual recovery process. Bank of Baroda reserves the right to alter the BCP, without further notice.