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Home Insurance Claim Settlement Process Explained

14 May 2026

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Home insurance is peace of mind - protecting your home and the people you love when life takes an unexpected turn. It helps rebuild not just the walls, but the sense of safety that makes a house feel like home.


Why Home Insurance?

~55%-60% of India’s Geographical Area is Disaster-prone with at least One Major Risk#

76% Cyclones & Tsunamis

58% Earthquake

12% Floods and river erosion

7k+ Fire incidents per year

#Source: National Disaster Management Authority (NDMA), National Crime Records Bureau (NCRB), Geological Survey of India (GSI), Indian Meteorological Department (IMD)


Basic Covers in Home Insurance

Building

Loss or damage due to Fire, lightning, explosion/implosion, flood, storm, cyclone, earthquake, landslide, aircraft damage, riot / strike / malicious damage etc.

Contents

Covers furniture, appliances, electronics and household goods against the same perils.


Optional Covers/Add-ons

Portable Electronics

Comprehensive all risk cover offered for portable electronic devices.

Fine Art & Valuables

Covers your prized possessions based on declaration and valuation certificate at the time of policy issuance.

Personal Accident

Covers all family members with an option to extend cover to octogenarian family members (aged >80 years).

Loss of Rent

If the house becomes uninhabitable - loss of rent / amount for alternative accommodation paid as per policy terms.

Glass Installations

Option to cover fixed glass installations.


Claims Process

We secure our dream home against every possible risk. But unforeseen events can still happen. Here’s the right way to proceed with your claim.

Step-1

Inform Your Insurer

Step-2

Notify Police

Step-3

Gather Evidence

Step-4

Third-Party Claims

Step-5

Estimated Expense Quote

Step-6

Surveyor Assessment

Step-7

Document Submission

Step-8

Claim Reimbursement

Note: Depending on the plan opted, both reimbursement and payment-while-construction will be available.


Document List*

  • Duly-filled in Claim Form
  • Police FIR copy and Final report
  • Specific narration of the incident with record of damages
  • Original invoices of damaged / lost items
  • Repair cost estimate
  • Final service report from repairing agency/company
  • Original payment receipts including professional fees, debris removal etc.
  • NEFT and KYC documents
  • Consent form

Timeline

Incident Occurred (T)

↓ T + 48 hours

Informed Insurer

↓ T + 96 hours

Surveyor Visit

↓ T + 15 days

Inspection Completed and Report Prepared

↓ T + 10 days

Claim Settlement


Avail Home Insurance Instantly

Avail Home Insurance and other add-ons instantly in SmartInsure*

https://bobworldsmartinsure.bankofbaroda.co.in/login

Comprehensive list of documents mentioned for all claim scenarios - structure damage, contents, burglary.


Home insurance coverage, inclusions, exclusions, terms and conditions may vary depending on the policy selected. Please read the policy documents carefully before purchase.

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    The contents of this article/infographic/picture/video are meant solely for information purposes and do not necessarily reflect the views of Bank of Baroda. The contents are generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. Bank of Baroda and/ or its Affiliates and its subsidiaries make no representation as to the accuracy; completeness or reliability of any information contained herein or otherwise provided and hereby disclaim any liability with regard to the same. The information is subject to updation, completion, revision, verification and amendment and the same may change materially. The information is not intended for distribution or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject Bank of Baroda or its affiliates to any licensing or registration requirements. Bank of Baroda shall not be responsible for any direct/indirect loss or liability incurred by the reader for taking any financial decisions based on the contents and information mentioned. Please consult your financial advisor before making any financial decision.

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